Advanced Search
 

Add Best Comp

Add comparable title

Remove comparable title

Highlights Brochure – Clients OMNI – Fall 2020

  • Thumbnail View
  • Scrolling view
  • Grid view
more
  • Other Formats

    9781523092963
  • Sales Rights

    For sale with exclusive rights in: AD AE AF AG AI AL AM AO AQ AR AS AT AU AW AX AZ BA BB BD BE BF BG BH BI BJ BL BM BN BO BQ BR BS BT BV BW BY BZ CA CC CD CF CG CH CI CK CL CM CN CO CR CU CV CW CX CY CZ DE DJ DK DM DO DZ EC EE EG EH ER ES ET FI FJ FK FM FO FR GA GB GD GE GF GG GH GI GL GM GN GP GQ GR GS GT GU GW GY HK HM HN HR HT HU ID IE IL IM IN IO IQ IR IS IT JE JM JO JP KE KG KH KI KM KN KP KR KW KY KZ LA LB LC LI LK LR LS LT LU LV LY MA MC MD ME MF MG MH MK ML MM MN MO MP MQ MR MS MT MU MV MW MX MY MZ NA NC NE NF NG NI NL NO NP NR NU NZ OM PA PE PF PG PH PK PL PM PN PR PS PT PW PY QA RE RO RS RU RW SA SB SC SD SE SG SH SI SJ SK SL SM SN SO SR SS ST SV SX SY SZ TC TD TF TG TH TJ TK TL TM TN TO TR TT TV TW TZ UA UG UM US UY UZ VA VC VE VG VI VN VU WF WS YE YT ZA ZM ZW
  • Supply Detail

    Distributor: Random House, Inc. Availability: On Sale Date:Sep 08, 2020 Carton Quantity:18 $36.95 CAD
    $27.95 USD
  • Catalogues

Inside Your Customer's Imagination
5 Secrets for Creating Breakthrough Products, Services, and Solutions
By (author): Chip R. Bell
9781523090204 Hardcover English General Trade BUSINESS & ECONOMICS / Customer Relations Sep 08, 2020
$36.95 CAD
Active 6.37 x 9.26 x 0.32 in | 1.08 lb 240 pages Berrett-Koehler Publishers
“Chip Bell’s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer’s ingenuity for creating breakthrough results.”
—Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)


Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses.”

To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers’ hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.

Using examples from organizations like McDonald’s, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.

LEADING EXPERT: Chip Bell is the author or coauthor of 22 books, and a much in demand speaker and consultant on customer service.

EXAMPLES FROM MAJOR COMPANIES: the book includes dozens of examples from organizations in a wide variety of industries, including McDonalds, DHL, Marriott, Victoria’s Secret, Lockheed-Martin, Element Bars, General Electric, Discover Card, Harley-Davidson, and many more.

CRITICAL NEED: There are many books on innovation, but none on making customers a truly integral part of the innovation process.

BROAD APPEAL: Bell breaks down exactly how each of his strategies pertains to different roles and relationships, such as Customer/client, leader, sales professional, work colleaques etc.

Chip R. Bell is senior partner of the Chip Bell Group. For the sixth year in a row, Global Gurus in 2020 ranked him one of the top three keynote speakers in the world on customer service. Bell has appeared on CNBC, CNN, Fox Business, Bloomberg TV, ABC, CBS, and NPR, and his work has been featured in Fortune, Wall Street Journal, Financial Times, USA Today, Success, Businessweek, Entrepreneur, Money, and Fast Company. He is a regular columnist for Forbes.com, MoneyInc.com, CEOWORLD Magazine, Real Leaders, and TheCEOMagazine.com.

Author Residence: Greensboro, GA

Author Hometown: Alamo, GA

Marketing: National publicity campaign to business media, via guest blogging and targeted article writing, including in Forbes, Inc., CEOWorld, HuffPost, and promotion via did podcasts and radio.

Sales via author speaking: Chip is with Washington Speakers Bureau, and does about 30 keynotes a year

Bulk sales to corporate customers

Social media promotion: Chip has 6,500 LInkedIn followers, founded a LinkedIn group called Innovating Customer Service (500 members), and has 22.9k Twitter followers, as well as a 5,000+ name email list

Promotion on the Berrett-Koehler blog and through email promotion

Social media promotion on the Berrett-Koehler LinkedIn, Facebook, Twitter, and Instagram



Feature Website: www.wsb.com/speakers/chip-bell

Author Website: www.chipbell.com/

Author Social Media: twitter.com/ChipRBell

“Chip Bell’s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer’s ingenuity for creating breakthrough results.” 
—Jeanne Bliss, founder and CEO, CustomerBliss, and cofounder, Customer Experience Professionals Association 

“There’s a big difference between a company thinking like a customer and actually listening to one. It’s only when you add in the latter that the magic can really happen. Inside Your Customer’s Imagination helps chart the way to achieving the innovative spark central to a company’s success.” 
—Keith Barr, CEO, InterContinental Hotels Group

Inside Your Customer’s Imagination is a journey into a powerful idea: that innovation is a fundamentally social process—the more people you involve as creators and contributors, the greater your innovation capacity.”
—Polly LaBarre, coauthor of Mavericks at Work and founding member of Fast Company magazine

“Innovation through partnership is the blueprint for business growth in the future. Inside Your Customer’s Imagination provides the instruction and inspiration to make it a success.”
—Marshall Goldsmith, world’s leading executive coach and author of three #1 New York Times bestselling books

of 556

Forgotten Password

Please enter your email address and click submit. An email with instructions on resetting your password will be sent to you.

Forgotten Password

An email has been sent out with instructions for resetting your password.