AUTHOR EXPERTISE: Heather Younger is the founder and CEO of Customer Fanatix and the author of The 7 Intuitive Laws of Employee Loyalty. For years, she has been cultivating expertise in caring for employees and teaching organizations to value their talent.
URGENT MESSAGE: Now more than ever, a caring leadership style is needed to identify the needs of people, boost employee morale, and keep talent engaged as the workforce adapts to a new world.
HUGE PLATFORM: Heather’s day-to-day activities include keynote speeches and consulting with organizations all over the world. She has over 18,000 combined social media followers, 3000 email contacts, 3500 podcast listeners, and access to 450,000 SHRM members.
“People need to know they matter. When others feel trusted and cared for, they become inspired. Heather’s terrific book teaches leaders why caring should be at the heart of all they do, and how they can turn genuine caring into an art that can be carefully practiced and refined. An engaging and inspiring read!”—Stephen M. R. Covey, New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust
“The Art of Caring Leadership offers powerful insight for developing authentic, thoughtful, and purposeful leaders and change-makers. Through compelling storytelling, Younger implements direct examples from a wealth of interviews with leaders across a multitude of sectors. This book is an excellent resource for leaders and leadership educators who believe in putting care at the heart of leadership.” —Dr. Trisha Teig, Assistant Professor of Leadership Studies, University of Denver
“Caring leadership is the most important ingredient in employee engagement and retention. Want increased profits? Care for your employees first. Want better customer retention? Care for your employees first. Often, it is hard to decipher what it means to care at work. This book presents fundamental principles that shows each and every leader the roadmap to caring leadership.” —Kevin Kruse, CEO of LEADx, and New YorkTimes bestselling author of Great Leaders Have No Rules and Employee Engagement 2.0
“Heather has brilliantly threaded together insights from her own life, interviews with over 100 leaders, and research from over 20,000 engagement survey responses into nine key areas that encapsulate the art of becoming a caring leader. A compelling and inspiring read for any leader wanting to create greater alignment with how they lead others, how they show up with their team, and their capacity to be a caring leader.” —Michele Nevarez, CEO, Goleman EI
“The Art of Caring Leadership, unlike many texts used in higher education, provides students with exposure to important ideas about leadership, but it also speaks to the heart and inspires the next generation of organizational leaders to think reflectively about what it really means to lead.” —Molly Smith, Academic Director, Organizational Leadership and Strategic Human Resources Programs, Assistant Professor, University College, University of Denver
“The Art of Caring Leadership is an easy, yet reflective read. The value is in the behaviors that Heather lays out as a sort of “yellow brick road” for leaders to follow!” —Dr. Paul Marciano, bestselling author of Carrots and Sticks Don’t Work
“It is rare to find an author who calls herself “the voice of the employees”, but as we walk through the pages of this book it becomes clear that what Heather teaches us is that in order to help companies flourish, we need to take care of the elements that allow them to them exist: employees. Through real reports (some personal) Heather shows us the way to the Art of Caring Leadership. —Ana de Magalhaes, editor, Harvard Business Review Brasil
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