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Macmillan Highlights for Libraries

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Better Business Relationships
Insights from Psychology and Management for Working in a Digital World
By (author): Kim Tasso
9781472957016 Hardcover, Dust jacket English General Trade BUSINESS & ECONOMICS / Organizational Behavior Jan 08, 2019 Print Run: 3000
$39.95 CAD
Active 6.6 x 9.26 x 1.02 in | 690 gr 368 pages Bloomsbury USA Bloomsbury Business

Business success is usually reliant on being able to get along with people. No matter what the role in an organization, the ability to influence, persuade, change, motivate and encourage others to act effectively is vital.Better Business Relationshipsbrings together a wealth of knowledge and practical advice, from psychology to communications and sales, to provide insight and guidance to both new and more experienced workers alike, who may be dealing with both internal colleagues and external clients and suppliers.

As technology advances and automates business processes across industries and roles, communication skills and the ability to form meaningful, beneficial professional relationships is at risk of becoming a dying art. In the midst of the rise of social media, automation and artificial intelligence, there is worldwide concern that, as technology advances, we risk losing the human factors that are needed for individual and organizational success.

Kim Tasso provides practical and essential insight on:

· Understanding yourself and other people;
· Learning how to change;
· The fundamentals of good communication and relationships;
· Working with people internally; and
· Working with people externally.

Better Business Relationships is ideal for anyone who wants to improve their relationships at work and gain a greater understanding of critical social and communications skills required to succeed in any professional environment.

Kim Tasso is an independent strategy, management and business development executive, specializing in the professional services and property sectors, with over 30 years' experience. As a freelance journalist, she regularly writes for legal, marketing and property magazines and a leading London portal. Kim is chief commissioning editor ofProfessional Marketing magazine, and a frequent reviewer and blogger for She is a trainer for PM Forum, CLT and MBL, and is a part-time lecturer on postgraduate professional marketing courses at Cambridge Marketing College and the CIM.

“Occasionally you come across books that are timely, utterly important and overdue. This book is one of them. Tasso holds the reader's interest by brilliantly presenting a persuasive argument that oscillates between the basics of psychology and selling. The importance of relationships in business is vital.Better Business Relationships is packed with useful advice which is well written and remarkably thoughtful.” —DL Business Psychologist; CEO Globis Mediation Group

Better Business Relationships is a book for our time. Tasso captures a moment in our evolution where we could all do with refocusing back on what really matters, people. To discover your real self is the key to unlocking and developing engaging relationships with others. This book makes you realise that, in an era driven by win-lose outcomes, mobile connectivity, advancing new tech, big data and constant automation, just how much we need to nurture and hold onto the value of building enduring, collaborative relationships. Ultimately, in business and in many ways life itself, people and their relationships lead to better achievements and results. Perhaps we stand accused today of forgetting this, so the timely reminder, advice and tips are of value to us all and especially those of us in leadership roles who would do well to take note. Who knows, the next decade may even see a return to human kindness, the essence of relationships.” —Global CEO, Royal Institution of Chartered Surveyors

“Business leaders must be able to build real and meaningful connections with their clients, teams and communities – otherwise, are they really leaders? Today, there is definitely a lower tolerance for business leaders without a strong helping of EQ because of the demands of increasingly non-linear, global and network-based markets – you have to be able to work across boundaries and deal with diversity. In this context,Better Business Relationships is a timely, thought-provoking and engaging read.” —Global Leader, Markets & Clients, Grant Thornton

“This book is an engaging read, written in a no nonsense style and packed with helpful, practical tools and tips for building and maintaining effective business relationships.” —Course Leader MSc Business Psychology, University of Westminster

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